The key to any well run business is in it’s business procedures. From McDonalds to General Motors, these businesses have perfected the procedures that have made them into massive global companies. It’s just as important for you to do the same for your online business. We will cover the process for creating the procedures below.
First off, you are going to need to know how to do the procedure you want repeated. You may have been doing it for months or it may be something entirely new to you. Either way, you must know it and know it well enough that you can explain it to someone else.
Secondly, write down all the steps in order. Break the task into subtasks if there are options that need to be chosen. Never leave an ambiguous step in a procedure as it will lead to confusion and failure of the process. Make sure that the words used are command words and not words that convey options. Go through the steps yourself to make sure that you have covered everything.
Now add pictures. If the procedure doesn’t take place on a computer add pictures or illustrations. If it does take place on a computer record yourself performing the procedure with CamStudio or Camtasia Studio or add screen shots. Cover everything that was written down in your recording.
The last step is to continuously improve the documentation and the procedure itself. Make sure you are getting feedback from those who are actually using the procedure in their day to day work. Once you have that feedback, incorporate those ideas into your system. The more times the documentation and procedure go through a review process the better they will be.
“Automate your order taking and physical product fulfillment with this easy to install software.” -Ernie Sandan. Here is the URL: PayPalKunaki.com
- Ernie Sandan
Highlights 
January 20th, 2008 